DIRECTOR: INFRASTRUCTURE REF NO: DIR/INFRA/ICT/2027/05-12P
ICT Infrastructure Permanent

SALARY : R1 216 824 – R1 433 355 per annum (Level 13), (all-inclusive package)
CENTRE : Pretoria Head Office
REQUIREMENTS : An undergraduate qualification (NQF level 7) in Information Technology as
recognized by SAQA. At least 6 to 10 years demonstrated experience in the
ICT Infrastructure and ICT services support environment of which five (5) years
should be at a middle/senior managerial level. Display extensive knowledge of
ICT Services and ICT Infrastructure and how the infrastructure supports
Enterprise Architecture and business services. Experience in Financial
Services, especially Employee Benefits, Pension Fund or Retirement Benefits
Administration, will be a distinct advantage. Computer literacy would include a
good working knowledge of Microsoft Office. Knowledge of Benefits
administration and ICT infrastructure support in the benefit administration
environment. Knowledge of Customer relationship management (channel
management) and ICT services required for solutions and network
infrastructure. Industry Knowledge. Knowledge of Compliance management
and procurement management in public sector. Knowledge of relevant
systems. Strategic capability. Service excellence and service delivery
innovation. Client orientation and customer focus. Financial management.
People management and empowerment. Programme and project
management. Outstanding communication skills at a high level (verbal, written
and presentation skills). Problem solving and analysis. Respect, courtesy,
integrity and transparency. Service excellence and service delivery innovation.
Team player with emotional intelligence.
DUTIES : The incumbent will be responsible for a wide variety of tasks which include but
are not limited to the following: Manage the implementation of the ICT services
and Infrastructure support strategy: Monitor the implementation of the
operational plan for the Directorate to support the achievement of GPAA’s
strategic objectives. Manage, monitor and review the Directorate’s policies,
procedures and processes, in accordance with best practice and legislation.
Manage the implementation of an effective short, medium and long-term
operating strategy for the Directorate. Conduct benchmarks on new
developments in practices to improve the effectiveness and efficiency of the
organisation. Manage the provision of best practice regarding Directorate
functions to all stakeholders. Manage the implementation of a management
effectiveness and leadership strategy. Engage in strategic relationships with
relevant stakeholders to serve the interest of the organisation. Monitor
compliance with relevant legislation throughout all Directorate functions.
Analyse service delivery gaps, challenges and implement remedial action
strategies. Manage quality of service provided to internal and external
customers/clients/stakeholders. Manage the mitigation of the identified risks.
Ensure information flow to and alignment with all stakeholders to ensure
effective engagement. Conduct trend analyses and forecasting. Manage the
acquisition, provision extraction and retirement of infrastructure services:
Manage the operational requirements of the voice and data networks to meet
GPAA service level standards. Monitor daily operations such as backups, call
logs and infrastructure performance to ensure availability of infrastructure.
Manage all infrastructure projects to facilitate timeous delivery of stipulated
objectives within budget and constraints. Monitor that the current infrastructure
is robust, reliable and flexible to cope with expansion of business and user
needs. Ensure maximum uptime on all critical systems and connectivity
through infrastructure support. Ensure that all infrastructure services are within
agreed service levels and proactively manage deviations or required service
level changes. Provide best practice advice on the installations, maintenance
and de-installation of infrastructure to various stakeholders, where necessary,
to enhance service delivery. Manage the issuing, reception and storage of all
hardware through its entire lifecycle. Report regularly on performance and
outcomes of ICT Infrastructure services to ensure key operational metrics are
achieved. Overseeing of operations of the business unit: Assess the provision
of ICT services and infrastructure support advice to line managers to ensure
that line managers are fully equipped to deal with ICT services and
infrastructure support strategy related matters. Drive a culture of compliance
with GPAA line Managers and staff to ensure greater awareness of ICT
services and Infrastructure support policies and procedures. Monitor
compliance with relevant legislation throughout all ICT services and
infrastructure support functions. Manage planning of resource requirements for
the organisation to ensure sufficient resources are in place to meet service
delivery demands. Analyse service delivery gaps and challenges, define
service delivery operational measures and targets, and implement remedial
action strategies. Oversee quality of service provided to internal and external
customers/ clients/ stakeholders. Proactively ensure the identification and
mitigation of risks. Establish and manage agreed budgets in consultation with
the Chief Information Technology Officer and infrastructure support, ensuring
that costs are contained. Manage, coordinate and oversee the daily operational
activities of the subunit to ensure that it functions effectively and efficiently.
Proactively mitigate employee relations risks. Ensure information flow to and
alignment with all stakeholders to ensure effective engagement. Manage the
potential infrastructure risks: Collaborate with relevant stakeholders to identify
and manage infrastructure risks by developing appropriate mitigation
strategies. Monitor that the GPAA is appropriately insured against losses and
damages to assets where required so to minimise downtime costs. Coordinate
completion of operational risk self-assessments for the infrastructure area,
achieving greater compliance and contingency planning. Collaborate with
relevant stakeholders to develop and maintain a satisfactory internal control
environment that addresses the physical custody of the GPAA’s assets and
information. Monitor compliance to infrastructure policies and procedures to
minimise risks to the internal control environment. Check that all infrastructure
audit report queries are addressed to ensure greater compliance and minimise
the operational risks. Control and monitor infrastructure assets: Collaborate
with the Chief Information Technology Officer to develop annual asset
maintenance and replacement plans for incorporation into the capital
expenditure budget. Maintain infrastructure assets registers, physically
verifying the integrity of assets reflected in financial records. Develop and
enforce Minimum Operability Standards (MOS) for the deployment of
infrastructure services. Perform infrastructure budget and expenditure
reconciliations and report non-reconciling items to the Technology COE to
enable immediate corrective action. Prepare quarterly capital expenditure
reports for the Chief Information Technology Officer to review and approve,
highlighting budget variances. Submit annual capital expenditure budgets for
the Chief Information Technology Officer to review and approve, indicate how
to maximise the economic useful life of assets and optimise maintenance and
replacement costs. Manage all the resources in the Directorate: Ensure the
development and management of staff within the Directorate. Implement and
maintain a relevant management approach to support effective business
results within the Directorate. Develop and sustain a culture of high
performance, professionalism and integrity to support overall quality of service
delivery. Ensure control of budgeting and expenditure process in-line with
strategic objectives and relevant legislation. Ensure the effective utilisation of
all other resources (including IS, Assets, Infrastructure, etc) within the
Directorate.
ENQUIRIES : Courtney Usher at 066 269 7950 for more information. Noba Kulati Tel No:
(010) 449 5000 for application enquiries.
APPLICATIONS : It is mandatory to apply using the following link: https://tinyurl.com/3sk8kb44
NOTE : The purpose of the job is to effectively manage ICT services and infrastructure
support service. One permanent position for Director: Infrastructure is currently
available at the Government Pensions Administration Agency.